Frequently Asked Questions

Have questions? We have answers. Choose a category below.

General

How do I sign up?

Go to the Sign Up section of our website. It’s quick and easy!

Can every household have a Golden Recycling bin?

Some postcode areas are not yet included. We are expanding frequently.

Bin Care & Collection

Who owns the bin?

Golden Recycling owns the bin. Please keep it safe from damage or theft.

Do I need to be home to accept my bin?

No, just tell us a safe place to leave the bin during sign-up.

Account & Pricing

How will I know how much I’ll receive?

Within 5 business days we notify you of total containers and refund paid to your account.

Is this a service provided by my local council?

No, this is an independent initiative based in South Australia.

Still have questions?

Can’t find what you’re looking for? Contact our support team and we’ll be happy to help.

Contact Us